Job Description

The West African Examinations Council (WAEC), a sub-regional organisation responsible for conducting various examinations in the English-speaking West African Countries, invites applications from suitably qualified Ghanaians to fill the following vacant positions at Ghana National Office.

3. Network Administrator II

Specific Duties and Responsibilities

The successful applicants will be required to perform the following duties among others, in the Information and Communication Technology Division:

• Manage and maintain the Council's IT infrastructure, including servers, networks, hardware, and software systems.
• Install, configure, and troubleshoot computer hardware, software, and peripheral devices.
• Provide technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and efficiently.
• Ensure the security and integrity of the Council's data by implementing robust backup and disaster recovery solutions.
• Monitor network performance, identify bottlenecks, and implement measures to optimise network efficiency.
• Collaborate with the various departments to identify IT requirements, evaluate potential solutions, and implement new systems or upgrades.
• Conduct regular system audits to ensure compliance with security protocols and industry best practices.
• Stay updated with the latest technology trends, evaluate their potential impact, and make recommendations for IT improvements.
• Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals.

Qualifications and Experience

• Bachelor's degree in information technology/computer science/computer engineering, or a related field.
• Minimum of three (3) years post-graduation proven work experience as an IT Officer or similar role, demonstrating expertise in managing IT infrastructure and providing technical support.
• Strong knowledge of computer hardware, software, networking, and troubleshooting techniques.
• Proficient in Windows and Linux operating systems.
• Experience with network administration and security protocols.